The next time you contact the IRS, your call or online text might be received by a voice or chat bot. The IRS is now employing the technology on two of its specialized phone-assistance lines and on IRS.gov. The voice bots will provide taxpayers with assistance in English and Spanish. These bots can help taxpayers with an IRS notice or make a tax payment. However, voice bots won’t help with general tax questions. The chat bots will do the same thing for taxpayers seeking answers on IRS.gov via a text-like interface. Both voice and chat bots will transfer taxpayers to a live IRS representative on request. If you have more specific questions regarding your taxes, don’t hesitate to contact us.
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